Returns & Refund Policy
At From our family to yours ♡, we take great pride in the quality of our food products. If you receive an item that is damaged or does not meet your expectations, please contact us within 7 days of delivery for a full replacement or refund.
Contact Our Family
Send an email to our support team with your order number and a brief explanation of the issue.
Provide Photo Evidence
Since we handle perishable goods, please include a photo of the product and packaging to help us improve our quality control.
Return Authorization
Our team will review your request and provide a return authorization code or instructions for disposal if the item is perishable.
Receive Your Refund
Once approved, your refund will be processed immediately to your original payment method, or a fresh replacement will be shipped to your door.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing